Return & Refund Policy

Returns and Refunds:

We are a professional welding supply company that strives to bring you quality products at affordable prices. We do not accept returns and/or refund products unless we are contacted prior and a return was authorized. Refunds will be in the form of a store credit and/or coupon code. All shipping for returns and refunds will be the buyers responsibility. We reserve the right to charge a 35% restocking fee AND not refund the initial shipping cost of the products. All returns should be shipped via a method with valid tracking. We will not accept returns and/or refund for products that are returned in a damaged state or in any other packaging other than what they were original sent in. 

Unauthorized Return:

If you return an item to us without prior authorization, we will hold the merchandise for up to 10 days and reserve the right to dispose of goods at the end of the 10 days. No refund will be made for Unauthorized Returns. 

Damages:

Should you receive any damaged products, you must contact us within 1 business day and hold the packaging for inspection by the shipping carrier (if request).  We will immediately apply a store credit or replace the damaged merchandise once a claim is made by the buyer to us and to the shipping carrier. We will be happy to handle all paperwork except the initial damage report MUST be filed by the buyer.

Fedex Delivery Note:

Standard FEDEX delivery is to your location. FEDEX will leave packages on your porch, with a neighboring business, or front door/back door/side door unless you request a signature confirmation. You must request the signature confirmation option at time of order in the NOTES section. Please read FEDEX policy on delivery with signature confirmation. You may have to pick up at the terminal after the first delivery attempt.

UPS delivery Note:

Standard UPS delivery is to your location. UPS will leave packages on your porch, with a neighboring business, or front door/back door/side door unless you request a signature confirmation. You must request the signature confirmation option at time of order in the NOTES section. Please read UPS policy on delivery with signature confirmation. You may have to pick up at the terminal after the first delivery attempt.

USPS Delivery Note:

Standard USPS delivery is to your location. USPS will not leave packages with anyone but the original address and may hold packages at your local USPS mail facility for individual pickup.